Elemar True Beauty is dedicated to formulating quality products that meet your skincare needs and give you the results you desire. However, we understand that not every product will work for every person. For first time purchases of all non-liquid products we offer and will send to you, at your request, a sample of the product you purchased so that you can try it first before opening your product.
We are happy to accept unopened, unused products for an exchange, or credit within 30 days of purchase.
Return & Exchange Process
Once your order arrives, please examine it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, we sincerely apologize! Please contact us immediately to get instructions. If you find any discrepancy in an order please do not throw away or destroy any part of the packaging, box or products or we will not be able to assist you to obtain a refund or exchange. It is very important that you retain these materials as we must have them in order to make a claim with the appropriate shipper and without them it is impossible to submit a claim. If possible, please take a picture of the box and/or any damages and retain those for any claims. Thank you.
Customers are responsible for return shipping charges, unless the return is a result of damage or error.